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Terms of Service

In force from September 20, 2026.

These terms are the agreement between you and João Mateus dos Santos Scarpa (JMSCARPA), CNPJ 27.582.262/0001-68, of Al. José Caetano Ferreira Munhoz, 540 — Granjas Rurais Reunidas São Judas Tadeu, Taubaté/SP, CEP 12.086-050, Brazil, for the use of Retainr. Using the service means accepting them. If you are agreeing on behalf of a company, you confirm you may do so.

1. What Retainr does

Retainr counts the hours you log against a monthly allocation for each client, shows how fast that allocation is burning compared with how far the billing cycle has run, and gives each client a link to a live report.

It is a tracking aid, not an accounting or invoicing system. The figures it shows are calculated from what you enter. You are responsible for checking them before you rely on them, and for what you invoice. We are not liable for an invoice that turns out to be wrong.

2. Your account

You need a working email address; sign-in is by emailed link rather than a password. Anyone who can read that inbox can get into your account, so keep it secure. You must be at least 16 and must give accurate details. Tell us at joao.scarpa@gmail.com if you think someone else has access.

3. Plans and payment

The free plan covers up to 1 active client. Archived clients are not counted, so closing an engagement frees the slot. Pro costs $19.90 per month and lifts that limit, and adds alerts when a retainer passes 75% and 90% of its allocation.

Payments are handled by Lemon Squeezy, who are the merchant of record. They are the seller for the transaction, they handle any sales tax or VAT, and they issue your invoice. Their terms apply to the payment itself. We never receive your card details.

Renewal and cancellation

  • A subscription renews automatically each month until it is cancelled.
  • You can cancel at any time. Cancelling stops future payments and leaves the paid features working until the end of the period you have already paid for — it is not an immediate cut-off.
  • If a renewal payment fails, the paid features keep working while the payment is retried. If it cannot be collected, the account returns to the free plan.
  • Dropping to the free plan does not delete anything. Every client and every entry is kept. If you are over the free limit, you keep what you have and cannot add more until you are back under it.

Refunds and price changes

If the service does not do what this page says it does, write to joao.scarpa@gmail.com and we will sort out a refund. Refunds are issued through Lemon Squeezy. We may change prices, but not for a period you have already paid for, and account holders will be emailed before a change takes effect.

4. Your content

Client names, hours, descriptions and anything else you enter remain yours. We do not claim any ownership. We store and process it only to run the service for you, as set out in the Privacy Policy.

You are responsible for what you record. If it includes personal information about other people — your clients, or people you work with — you must have a proper basis for recording it and for showing it to whoever you share a portal link with.

5. Client portals

Each client report sits at a long, unguessable link that opens without a login, so it works for someone with no account. Anyone holding that link can read the report, including the hours, who logged them and the descriptions attached. Deciding who receives a link is yours alone. A four-digit PIN can be added for a further check, and archiving a client turns its link off.

6. Acceptable use

You agree not to:

  • break the law with it, or use it to store material you have no right to hold;
  • try to reach accounts, portals or data that are not yours, including by guessing portal links or PINs;
  • attack the service, work around its rate limits, or use it to send unwanted mail to anybody;
  • resell it or pass your account to someone else without asking us first.

7. Availability

We work to keep Retainr running and will give notice of planned maintenance where we can, but the service is provided as it is, with no uptime guarantee and no warranty beyond what the law requires. It may be interrupted, and features may change.

8. Ending the agreement

You can close your account yourself at any time, under Settings → Data & privacy. Doing so deletes your data immediately, so download a copy first if you want one — the button sits beside it. Cancel any running subscription before you delete, or you would keep being charged for an account that no longer exists. We may suspend or close an account that breaches these terms, and we will explain why unless doing so would itself cause a problem.

9. Liability

To the extent the law allows, we are not liable for lost profits, lost business, or for figures, invoices or decisions that turn out to be wrong, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here excludes liability that cannot lawfully be excluded, and if you are a consumer your statutory rights are unaffected.

10. Changes to these terms

We may update these terms. If a change matters, account holders will be emailed before it takes effect, and continuing to use the service afterwards means accepting it. The date at the top always reflects the current version.

11. Governing law

These terms are governed by the law of Brazil, and its courts have jurisdiction over any dispute. If you are a consumer, this does not remove the protection of the law where you live.

12. Contact

João Mateus dos Santos Scarpa (JMSCARPA), CNPJ 27.582.262/0001-68, Al. José Caetano Ferreira Munhoz, 540 — Granjas Rurais Reunidas São Judas Tadeu, Taubaté/SP, CEP 12.086-050, Brazil — joao.scarpa@gmail.com.